Saturday, March 7, 2009

Woodmasters Customer Service

I’ve noticed several posts on the web regarding Woodmasters good customer service. Let me say there is no better service anywhere, period! This week I experienced my first warranty issue. The feed motor one of my WM718’s finally gave out, keep in mind this motor has run well over one hundred and fifty thousand feet through it. Over the past few months I’ve noticed a loss of power so I changed the brushes, and as long as the weather was warm I had no issues, but in extreme temperature changes such as this winter, it would stall and sputter. So I called Woodmaster spoke with the customer service department and the very next day a brand new motor was sitting on my front porch. Since it was under warranty there was no charge and all they asked was that I send my old motor back to them. This is the first time I’ve not needed to fill out a form, send my old motor in and six weeks later a new motor would arrive. Again all I can say about Woodmasters customer service it's the best!!

Best Regards,

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